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Confessions of an Assistant Event Coordinator

Most guests don’t realize how much work is done “behind the scenes” to prepare for groups of guests coming into the resort.  Most of the behind the scenes stuff that I deal with is for corporate meetings and conferences. We coordinate everything from where the group will stay on the resort to what kind of beverages are served during their functions.  Functions usually include, but are not limited too, meetings, social receptions, dinners, award ceremonies, team building, recreation, and of course golf! Keep checking in on our blog as I plan to write about some of the fun behind the scenes things I help Madden’s Event Coordinators with.

Madden’s does do several weddings in the summer that I help plan as well: we usually average 7-10 weddings a season.  And with weddings the work can be surprising; we really never know if we’ll be doing basic planning tasks, like seating charts and menu assignments or if we’ll be hanging paper lanterns and setting up centerpieces. I have assisted with 5 weddings this season, all of which were beautiful, but as different as night and day! More to come on that in another post!

One of the most important things I have learned about the hospitality industry in my short time in this position is that the small details tend to be the ones that please guests most.  In a world where many other hospitality businesses have thrown detailing out the window, offering sloppy service with little room for flexibility, I am incredibly proud to be an employee at Madden’s: a place where everyone understands that cutting corners
is not the way to our guest’s hearts!

As Ever, Sarah Schultz

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Vacation Packages: European? American? Modified what?

When you are planning to travel you have so many options. Sometimes too many! Let me offer some guidance to help you decide what kind of packages is right for you. First, below are the different types of packages many resorts or hotels will offer:

European Plan:

A European plan generally means you are paying for lodging. You’ll get a hotel room with whatever in room amenities your specific hotel or resort provides. You know, maybe a fridge, microwave, and wireless. But that’s all. You will have to cover other expenses out of pocket as you go along including food and recreation.

Modified American Plan:

A modified American plan is lodging plus some. At Madden’s we think of it as our family plan. Or modified American plan includes lodging, dinner, breakfast, recreation, and a round of golf each day on two of our courses. Details on the modified American plan will vary based on the hotel or resort you choose, but usually it includes dinner and breakfast for sure.

Full American Plan:

This is our full conference plan and generally not available to social guests. It takes away all of the hassle of planning to pay for each meal, each activity etc. At Madden’s our full American plan includes lodging, 3 meals a day, recreation, and a round of golf a day on two of our courses. Again, details will vary based on the hotel or resort your choose so make sure to check into details before booking.

Other Planning Notes:

One thing to keep in mind when planning financially for a vacation is that most anywhere you go your plan will not include your drinks. If you are a big drinker, you’ll want to plan for that! Now this depends on where you choose to stay. For example, I visited Cancun a few years ago and they did have all-inclusive plans that covered drinks. All I can say is be aware when making your decision: when you get there you don’t want to have to worry about the details. The only thing on your mind should be relaxing.

**Have any vacation planning tips to share? Comment below or email me at blog@maddens.com**

Hope you enjoy your vacation, Elizabeth

 

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